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Patient Rights & Responsibilities
This patient Bill of Rights is designed to recognize, protect and promote the rights of each patient to be treated with dignity and respect. The patient (or patient representative) may exercise these rights. Hospice providers have an obligation to protect and protect the patient’s rights. The patient Bill of Rights and Responsibilities includes the intent of each of the following:

  • Be informed of these patient’s rights and responsibilities.
  • Exercise your rights and be protected from discrimination or reprisal for exercising your rights.
  • Expect respect of personal dignity, privacy and security.
  • Expect to receive services, products, and equipment to be used during care without regard to race, creed, gender, age, handicap, sexual orientation, veteran status or lifestyle.
  • Expect to receive services consistently and in a timely manner in accordance with Hospice’s organizational policy.
  • Have access to telephone coverage 24 hour per day, 7 days per week, 365 days per year.
  • Expect to have your cultural, psychosocial, spiritual, and personal values, beliefs and preferences respected.
  • Be treated with respect and have your property treated with respect.
  • Be free from mistreatment such as mental, physical, sexual or verbal abuse, neglect and exploitation, including injuries of unknown source and misappropriation of patient property by anyone.
  • Receive effective communication from Hospice staff.
  • Be able to identify visiting personnel members through proper identification.
  • Have Hospice accommodate your right to pastoral and other spiritual services.
  • Have the patient’s family, or the person appointed pursuant to state law to act on the patient’s behalf, and they may exercise the patient’s rights when the patient has been adjudged incompetent under state law by a court of proper jurisdiction.
  • If a state court has not adjudged a patient incompetent, any legal representative designated by the patient in accordance with state law may exercise the patient’s rights to the extent allowed by state law.
  • Receive a copy of Hospice’s HIPAA Privacy Policy.
  • Expect confidentiality of your medial record as well as information about your health, social and financial circumstances.
  • Expect Hospice to release information only as required by law or authorized by the patient and to be informed of procedures for disclosure.
  • Have access to, upon request to receive an accounting of disclosures regarding your own health information as permitted under applicable law.
  • Receive information about the scope of services available and their limitations covered under your Medicare or other Hospice benefit.
  • Be fully informed in advance and receive information about the scope of services that Hospice will provide and any specific limitation of Hospice services, including but not limited to disciplines that furnish care, frequency of visits as well as any modifications to the plan of care, whether provided by Hospice or by vendor contract.
  • Be informed of the names and professional qualifications of the disciplines that will provide care.
  • Be informed of specific charges for services to be paid by patient as well as those charges that will be paid by insurance.
  • Be informed of rights under state law to make decisions concerning medical care, including the right to accept or refuse medical or surgical treatment and the right to formulate advance directives.
  • Be advised in advance of the right to participate in developing the Hospice care plan and in planning changes in care before the change is made.
  • Participate in the development and periodic revision of the plan of care.
  • Expect notations in patient’s chart to be made concerning patient input.
  • Choose an attending physician.
  • Receive appropriate care without discrimination in accordance with physician orders.
  • Be informed of anticipated outcomes of care and of any barriers in outcome achievement.
  • Refuse care or treatment without fear of reprisal or discrimination and in accordance with law and regulations. If you are not legally responsible, our surrogate decision maker may refuse on your behalf, as permitted by law.
  • Voice complaints regarding treatment or care that is (or fails to be) furnished and the lack of respect for property by anyone who is furnishing services on behalf of Hospice. All complaints will be investigated.
  • Voice complaints without fear of discrimination or reprisal for having done so. If you have a complaint, please call or office at 609-822-7979 and ask for the Hospice Administrator. All Complaints will be investigated.
  • Voice complaints to ACHC at 855-937-2242 or 919-785-1214. All complaints will be investigated.
  • Receive effective pain management and symptom control for conditions related to terminal illness.
  • Be informed in advance, orally and in writing of charges of the care being provided including payment of care, services from third parties and any charges for which the patient will be responsible.
  • Be informed of patient rights under state law to formulate Advance Directives.
  • Receive services without regard to whether or not an Advance Directive has been executed.
  • Recommend changes in policies and procedures personnel or care/service.
  • Be advised of Hospice’s billing policies, payment procedures and changes in information provided on admission as they occur within fifteen (15) days from the date of the change.
  • Not receive any experimental treatment without the patient’s specific agreement and full understanding.
  • Be informed of Hospice’s organization ownership and control.
  • Receive disclosure information regarding any beneficial relationships the Hospice has that may result in profit for the Hospice.
  • Be referred to another provider or organization if the Hospice is unable to meet the patient’s needs, or if the patient is not satisfied with the care they are receiving.
  • Be notified in advance of treatment options, transfers, when and why care will be discontinued.
  • Participate in the decision regarding referral to other providers or organizations.
  • Receive education, instructions and requirements for continuing care when the services of the Hospice are discontinued.
  • Be advised of the availability purpose and appropriate use of State or Hotline numbers.
  • Be informed of patient responsibilities.
  • Properly use and dispose of controlled substances and biologicals.
  • Use and maintain equipment and supplies provided by Hospice.
  • Follow responsibilities that have been outlined in your IDG plan of care.
  • Follow infection control procedures that are relevant to your care.
  • Notify Hospice of any perceived risks in your care or unexpected changes in your condition
  • Provide a safe environment of care.
  • Follow instructions and express any concerns you have about your ability to follow and comply with the proposed IDG plan of care. Hospice will make every effort to adapt the plan to your specific needs and limitations. If such changes are not recommended, Hospice will inform you of the consequences of care alternatives.
  • Provide accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters related to the patient’s health.
  • Know that in the event of an emergency that disrupts Hospice’s services to the patient that Hospice will make every effort to visit or telephone the patient, however if a patient has a medical emergency and is not able to contact Hospice, the patient should access the nearest emergency medical facility.
  • Ask questions about care or services when you do not understand your care or what you are expected to do.
  • Show respect and consideration for Hospice personnel and property.